Arrow EscapeSupport
Stuck, found a bug, or lost something? Email support.toolverse@gmail.com with your device model and the App version from Settings, and we will get back to you. The answers below cover the questions we hear most.
I bought Remove Ads and ads are back
Open Settings in the App and tap "Restore purchases" while signed in to the same Google Play or Apple account you bought it with. The purchase is tied to that store account, not to the device.
I lost my progress
If you were signed in to Google Play Games, your game is kept in your Google account: install the App, sign in to Play Games with the same account (Settings > Cloud save), and it comes back. If this phone and your account both have a game, the App asks which to keep; what you bought is kept either way. Without that sign-in, progress is stored only on your device, and we have no copy.
An ad would not play
Rewarded ads need an internet connection and an ad that is actually available in your region at that moment. If the App says no ad is available, check your connection and try again in a minute; the reward is granted only after the ad provider confirms completion.
The daily challenge or my streak looks wrong
Dailies follow your device's calendar day. A missed day breaks the streak unless a streak shield covered it; a streak can be repaired with coins from the daily calendar. Changing the device clock is not supported.
Reminders are not showing
Reminders need the notification permission and are cancelled whenever the App is open. Check Settings > Reminders in the App and the App's notification permission in your device settings.
How do I delete my data?
Uninstalling the App deletes everything it stored on your device. The cloud save copy is deleted from the Google Play Games app or your Google Account. To delete the anonymous account Firebase created for your install, open Settings in the App, tap "Player ID" to copy it and email it to us; we delete the account within 30 days. Analytics and crash data are keyed to random identifiers; to ask about them, or to exercise any privacy right, email us (see the Privacy Policy).
Contact
Toolverse - support.toolverse@gmail.com